Birkenstock / Dualscape
FREQUENTLY ASKED QUESTIONS
Here, you will find answers to your most common questions about our products.
If you would like to know more or have additional questions, please do not hesitate to contact us directly. We are here to ensure your experience with us is as extraordinary and satisfying as possible.
Our customer service team is available from Monday to Friday, from 10:00 AM to 8:00 PM.
WHAT IF I DON'T FEEL LIKE IT, OR I CHANGE MY MIND?
You can return your order within 14 days of shipment by contacting us at: 081 342 7320, and we will help you with the return process.
WHEN WILL I RECEIVE MY ORDER?
Your order will be processed within 24/48 business hours and will be shipped via express courier with tracked delivery.
CAN I PAY ON DELIVERY?
We also offer cash on delivery service with an additional charge of €4.00.
This fee will be applied regardless of your order amount when choosing this payment method.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept online payments via credit or debit cards (MasterCard, Maestro, American Express, VISA), PayPal, Amex, PostePay.
You can also choose to pay in interest-free installments with Scalapay.
Or you can choose to pay conveniently upon delivery.
HOW DOES INSTALLMENT PAYMENT WORK?
By choosing Scalapay as your payment method at checkout, you can buy now and pay later in 3 convenient interest-free installments.
Installments allow you to split the cost of your purchase into 3 equal payments. The payment for each installment will be automatically debited from the debit or credit card entered at the time of payment.
Your first installment will be collected when your order is confirmed, and installments 2 and 3 will be scheduled 30 and 60 days later, respectively.
Via Leonardo Da Vinci 1
Pomigliano D'arco 80038
Naples
+39 081 342 7320